The first 15 minutes of waiting time after the booked pickup time is free of charge. After the initial 15 minutes, a waiting fee of 50p per minute will be applied, rounded up to the nearest minute.

Any additional charges such as parking fees, tolls, or congestion charges incurred during the journey will be added to the fare and billed to the customer.

In case of any changes to the journey or the pickup time, the customer must inform Hello Drive Taxi Bristol at least 2 hours prior to the scheduled pickup time to avoid any additional charges. Changes made within 2 hours of the pickup time may incur additional fees.

The customer is responsible for providing accurate and complete information at the time of booking, including the pickup and drop-off addresses, the number of passengers, and any special requirements. Any changes or updates to the information must be communicated to Hello Drive Taxi Bristol at least 2 hours before the pickup time.

Payment for the journey can be made by cash or card at the end of the journey. For card payments, a processing fee of 2% of the total fare may be applied.

Any complaints or disputes regarding the fare or the service provided by Hello Drive Taxi Bristol must be raised within 48 hours of the journey. The company will investigate the complaint and provide a resolution within 7 days.

Hello Drive Taxi Bristol reserves the right to refuse service to any customer who behaves in an abusive, aggressive, or disrespectful manner towards the driver or the company. Such behavior may result in immediate termination of the journey and cancellation of the booking without refund.
[13:17, 30/03/2023] Raz: Hello Drive Taxi Bristol is committed to protecting the privacy of our customers and their personal information. We do not collect, use, or share any personal data of our customers unless it is necessary to provide our services.

When a customer books a journey with us, we collect their name, contact details, pickup and drop-off addresses, and any special requirements. This information is used solely for the purpose of providing the requested service and is not shared with any third parties.

We may use customer information to communicate with them regarding their booking, such as to confirm the pickup time, provide updates on the journey status, or notify them of any changes to the booking.

We do not store any financial information such as credit card numbers or bank account details on our systems. All payment information is processed securely by third-party payment providers and is subject to their privacy policies.

We may use cookies or similar technologies on our website to improve user experience and track usage statistics. These cookies do not collect any personal information and can be disabled by the user in their web browser settings.

We take all necessary measures to protect the security of our customers’ personal information, including using secure servers and encryption technologies.

We may be required to disclose customer information to government authorities or law enforcement agencies in certain circumstances, such as to comply with a legal obligation or to protect our rights or property.

Customers have the right to access, modify, or delete their personal information at any time by contacting us. We will respond to such requests within a reasonable time frame and in accordance with applicable laws and regulations.